Terms of service

Terms of Service

Last Updated: [Date]

Welcome to STOGGL. This website is operated by STOGGL. Throughout the site, the terms “we”, “us” and “our” refer to STOGGL.

By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service. Please read these Terms carefully before using our website.

If you do not agree to these Terms, please do not use our website or place an order.

1. Online Store Terms

By using this website, you confirm that you are legally capable of entering into a binding agreement.

If you are below 18 years of age, you may use this website only with the involvement and consent of a parent or legal guardian.

You agree not to use our products or website for any illegal, harmful, fraudulent, or unauthorized purpose.

2. About STOGGL

STOGGL is an eCommerce brand that sells toys, gadgets, and other consumer products through our website and online channels.

Our contact details are:

STOGGL
Email: support@stoggl.com
Phone / WhatsApp:7907200454
GSTIN: 32AFMFS4628H1ZT

3. Product Information

We try our best to display product details, images, videos, descriptions, pricing, and availability as accurately as possible.

However, slight differences may occur due to lighting, screen settings, product batches, packaging updates, or supplier changes.

For toys and electronic products, customers should read the product description, age recommendation, safety notes, and usage instructions before purchase.

For the Smart Sensor Car, the product works best on clean, flat indoor surfaces. For line-following mode, use a dark, thick black line on a light-colored surface for better performance.

4. Pricing and Offers

All prices listed on the website are in Indian Rupees unless stated otherwise.

We reserve the right to change product prices, discounts, offers, shipping charges, or promotional deals at any time without prior notice.

Limited-time offers, coupons, discounts, and sale prices may be changed, extended, or discontinued at our discretion.

If a product price is listed incorrectly due to a technical error, we reserve the right to cancel or modify the order after informing the customer.

5. Orders and Acceptance

Once you place an order, you will receive an order confirmation through email, SMS, WhatsApp, or website notification.

Order confirmation does not always mean final acceptance. We may cancel or reject an order if:

  • The product is out of stock

  • The payment fails or is flagged as suspicious

  • The delivery address is incomplete or not serviceable

  • The order appears fraudulent or abusive

  • Pricing or product information was displayed incorrectly

  • We are unable to contact the customer for order confirmation

If a prepaid order is cancelled from our side, the eligible amount will be refunded to the original payment method.

6. Payments

We may offer different payment methods including:

  • UPI

  • Debit card

  • Credit card

  • Net banking

  • Wallets

  • Cash on Delivery, if available

  • Other payment options shown at checkout

For online payments, transactions are processed through third-party payment gateways. We do not store your complete card or banking details on our website.

For COD orders, the customer must pay the full order amount at the time of delivery.

7. Shipping and Delivery

We deliver orders across serviceable locations in India.

Estimated delivery time may vary depending on the customer’s location, courier partner, weather, holidays, logistics delays, or other external factors.

Once the order is shipped, customers may receive tracking details through SMS, email, WhatsApp, or our website.

We are not responsible for delays caused by courier partners, natural events, incorrect addresses, customer unavailability, or other circumstances beyond our control. However, we will try to support the customer in resolving delivery issues.

8. Incorrect Address or Failed Delivery

Customers are responsible for providing the correct name, phone number, address, pincode, and delivery details.

If an order cannot be delivered due to an incorrect address, customer unavailability, refusal to accept delivery, or unreachable phone number, the order may be returned to us.

In such cases, additional shipping charges may apply for reshipping.

9. Cancellation Policy

Customers may request order cancellation before the order is shipped.

Once the order has been shipped, cancellation may not be possible. After delivery, customers can request return, replacement, or refund only as per our Return & Refund Policy.

STOGGL also reserves the right to cancel any order due to stock unavailability, pricing errors, payment issues, suspicious activity, or delivery restrictions.

10. Return, Replacement and Refund Policy

Returns, replacements, and refunds are handled according to our Return & Refund Policy.

Customers must contact us within the eligible return/replacement period mentioned in that policy.

For damaged, defective, wrong, or missing product claims, we may request photos or an unboxing video for verification.

Refunds, if approved, will be processed according to the payment method and timeline mentioned in our Return & Refund Policy.

11. Product Use and Safety

Customers are responsible for using products safely and according to the instructions provided.

For children’s toys, adult supervision is recommended, especially for younger children.

Small parts, batteries, charging cables, packaging materials, or accessories should be kept away from children below the recommended age.

STOGGL will not be responsible for damage, injury, or loss caused by misuse, rough handling, water damage, unauthorized repair, incorrect charging, or use contrary to product instructions.

12. Availability of Products

Product availability may change without notice.

We reserve the right to limit the sale of our products to any person, region, or order quantity.

We may discontinue any product at any time.

13. Accuracy of Website Information

We try to keep all information on our website accurate and updated.

However, the website may sometimes contain typographical errors, pricing mistakes, product description errors, image errors, or availability errors.

We reserve the right to correct such errors, update information, or cancel orders if any information on the website is inaccurate.

14. User Comments, Reviews and Feedback

If you submit reviews, comments, photos, videos, testimonials, or feedback to us, you agree that we may use them for marketing, website display, social media, ads, or customer support purposes.

You agree not to submit fake, abusive, offensive, misleading, harmful, or unlawful content.

We reserve the right to remove or edit user-submitted content at our discretion.

15. Intellectual Property

All website content, including product images, videos, text, graphics, logos, designs, icons, banners, and layouts, belongs to STOGGL or is used with permission.

You may not copy, reproduce, sell, modify, distribute, or use our website content for commercial purposes without written permission from us.

16. Third-Party Tools and Services

Our website may use third-party services such as payment gateways, courier partners, analytics tools, marketing platforms, WhatsApp tools, or plugins.

We are not responsible for the actions, errors, policies, downtime, or data practices of third-party services.

Your use of third-party services may also be subject to their own terms and privacy policies.

17. Prohibited Uses

You agree not to use our website or services to:

  • Commit fraud or illegal activity

  • Upload harmful code, viruses, or malware

  • Attempt to hack, damage, or overload the website

  • Copy or misuse our content

  • Submit false orders or fake information

  • Abuse COD service

  • Harass, threaten, or abuse our team

  • Violate any law or regulation

  • Interfere with website security or operations

We reserve the right to block, cancel, or refuse service to users who violate these Terms.

18. Limitation of Liability

To the maximum extent permitted by law, STOGGL shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, delivery services, or third-party services.

Our responsibility for any valid product-related claim will be limited to repair, replacement, refund, or other remedy as required under applicable law and our policies.

Nothing in these Terms is intended to limit any legal rights available to customers under applicable Indian law.

19. Indemnification

You agree to indemnify and hold STOGGL, its owners, employees, partners, suppliers, and service providers harmless from any claim, loss, damage, liability, or expense arising from your misuse of the website, violation of these Terms, or breach of any law or third-party rights.

20. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you agree that we may collect and use your information as described in our Privacy Policy.

21. Force Majeure

STOGGL will not be responsible for delay or failure in performance caused by events beyond our reasonable control, including natural disasters, strikes, lockdowns, courier delays, internet failures, payment gateway issues, government actions, supply chain issues, or other unexpected events.

22. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted according to the laws of India.

Any dispute shall be subject to the jurisdiction of the competent courts located in Kerala, India, unless otherwise required by applicable law.

23. Changes to Terms of Service

We may update or change these Terms of Service at any time.

The updated version will be posted on this page with a revised “Last Updated” date.

Continued use of our website after changes means you accept the updated Terms.

24. Contact Information

For questions about these Terms of Service, please contact us:

STOGGL
Email: support@stoggl.com
Phone / WhatsApp:7907200454
GSTIN: 32AFMFS4628H1ZT