At STOGGL STORE, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 7 days of receiving your order if:
- The product arrives damaged or defective.
- You receive the wrong item.
- The product has a manufacturing defect.
- The item is unused and in its original packaging.
Non-Returnable Items
Returns will not be accepted if:
- The product has been used, damaged, or altered by the customer.
- The return request is made after 7 days of delivery.
- The product is returned without original packaging and accessories.
Refund Process
Once we receive and inspect the returned item:
- Approved refunds will be processed within 5–7 business days.
- Refunds will be issued to the original payment method.
- For Cash on Delivery (COD) orders, refunds will be transferred via bank account or UPI.
Replacement Policy
If the product is damaged, defective, or not functioning properly upon arrival, we will provide:
✅ A free replacement
OR
✅ A full refund (if replacement stock is unavailable)
Return Shipping
- If the return is due to our error (wrong item, damaged product, manufacturing defect), return shipping costs will be covered by us.
- For all other approved returns, shipping charges may be deducted from the refund amount.
How to Request a Return
Please contact our support team with:
- Order Number
- Name
- Contact Number
- Photos or videos showing the issue
Our team will review your request and assist you with the next steps.
🛡️ 7-Day Limited Warranty
Your 3-in-1 RC Hovercraft Drone is covered by a 7-Day Limited Warranty from the date of delivery, giving you confidence in the quality and performance of your purchase.
✅ Warranty Coverage
This warranty covers verified manufacturing defects under normal and intended use, including:
- Manufacturing defects in the hovercraft drone body, motors, propellers, controller, rechargeable battery, USB charging cable, or included accessories.
- Drone failing to power on due to a verified manufacturing defect.
- Defective remote controller or internal electronic components.
- Motors not functioning properly due to manufacturing defects.
- Charging port or battery failing to charge because of a manufacturing defect.
- Product arriving damaged, cracked, or broken due to manufacturing or packaging defects.
- Missing components compared to the listed package contents.
- Remote controller buttons or joysticks not functioning correctly due to manufacturing defects.
- LED lights not working due to verified manufacturing defects.
- Product failing to operate as intended immediately upon delivery because of a verified manufacturing defect.
❌ Warranty Exclusions
This warranty does not cover:
- Normal wear and tear from regular use.
- Damage caused by crashes, drops, collisions, impacts, or rough handling.
- Broken propellers resulting from accidents or improper operation.
- Damage caused by operating the product in unsuitable environments or weather conditions.
- Damage caused by water exposure beyond the product's intended operating capability.
- Damage caused by sand, mud, dust, excessive moisture, salt water, or other environmental factors.
- Damage caused by misuse, abuse, negligence, or failure to follow the user manual.
- Battery damage resulting from improper charging, overcharging, or using unauthorized chargers.
- Unauthorized repairs, modifications, or disassembly of the product.
- Cosmetic scratches, scuffs, or discoloration that do not affect product performance.
- Loss of accessories after delivery, including the remote controller, rechargeable battery, charging cable, spare parts, or user manual.
- Products purchased from unauthorized sellers.
📋 Warranty Claim Process
To submit a warranty claim, please contact our customer support team within 7 days of delivery and provide:
- Order Number
- Clear description of the issue
- Clear photos or a short video showing the defect
- Photos of the product, packaging, and all included accessories (if applicable)
- Any additional information requested for verification
Once your claim has been reviewed and the manufacturing defect has been verified, our support team will provide an appropriate resolution, which may include:
✅ Replacement of defective accessories or components
✅ Replacement of missing items
✅ Replacement of the remote controller (if applicable)
✅ Replacement of the rechargeable battery (if applicable)
✅ Replacement of the complete 3-in-1 RC Hovercraft Drone (if necessary)
ℹ️ Important Note
This 7-Day Limited Warranty applies only to verified manufacturing defects under normal and intended use.
It does not cover accidental damage, crashes, impacts, broken propellers, misuse, improper charging, exposure to unsuitable environmental conditions, unauthorized repairs or modifications, normal wear and tear, cosmetic damage that does not affect performance, or loss of accessories after delivery.
Warranty claims must be submitted within 7 days from the delivery date, and valid proof of purchase is required.
For the best performance and longer product life:
- Charge the battery using the supplied USB charging cable.
- Avoid operating the drone in strong winds, heavy rain, or rough water.
- Allow the motors to cool after extended use.
- Inspect the propellers before each flight.
- Store the product in a clean, dry place when not in use.
- Follow all operating instructions provided in the user manual.
This version is tailored for an RC product, clearly distinguishes manufacturing defects from accidental damage, and aligns with common warranty practices for hobby-grade electronics.
