At STOGGL STORE, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 7 days of receiving your order if:
- The product arrives damaged or defective.
- You receive the wrong item.
- The product has a manufacturing defect.
- The item is unused and in its original packaging.
Non-Returnable Items
Returns will not be accepted if:
- The product has been used, damaged, or altered by the customer.
- The return request is made after 7 days of delivery.
- The product is returned without original packaging and accessories.
Refund Process
Once we receive and inspect the returned item:
- Approved refunds will be processed within 5–7 business days.
- Refunds will be issued to the original payment method.
- For Cash on Delivery (COD) orders, refunds will be transferred via bank account or UPI.
Replacement Policy
If the product is damaged, defective, or not functioning properly upon arrival, we will provide:
✅ A free replacement
OR
✅ A full refund (if replacement stock is unavailable)
Return Shipping
- If the return is due to our error (wrong item, damaged product, manufacturing defect), return shipping costs will be covered by us.
- For all other approved returns, shipping charges may be deducted from the refund amount.
How to Request a Return
Please contact our support team with:
- Order Number
- Name
- Contact Number
- Photos or videos showing the issue
Our team will review your request and assist you with the next steps.
🛡️ 7-Day Limited Warranty
Your Kids Archery Set is backed by a 7-Day Limited Warranty from the date of delivery, giving you added confidence and peace of mind with every purchase.
✅ Warranty Coverage
This warranty covers verified manufacturing defects under normal household use, including:
- Manufacturing defects in the bow, target board, quiver, or suction-tip arrows
- Bow arriving damaged or defective due to manufacturing or packaging issues
- Suction-tip arrows with manufacturing defects that prevent normal use
- Target board arriving cracked, broken, or damaged due to manufacturing defects
- Defective quiver or shoulder strap caused by a manufacturing defect
- Missing components compared to the listed package contents
- Product arriving damaged due to manufacturing or packaging defects
❌ Warranty Exclusions
This warranty does not cover:
- Physical damage caused by drops, impacts, bending, stepping on the product, or rough handling
- Damage caused by misuse, abuse, negligence, or failure to follow the provided instructions
- Damage caused by aiming or shooting at people, animals, fragile objects, or unsuitable surfaces
- Damage caused by excessive force, improper storage, or unauthorized modifications
- Normal cosmetic wear and tear, including scratches, scuffs, fading, or discoloration
- Damage caused by exposure to water, excessive moisture, fire, heat, chemicals, mud, or sand
- Loss of arrows, target board, quiver, or any accessories after delivery
- Products purchased from unauthorized sellers
📋 Warranty Claim Process
To request a warranty replacement, please contact our customer support team within 7 days of delivery and provide:
- Your Order Number
- A brief description of the issue
- Clear photos or a short video showing the problem
- Photos of the product, packaging, and all included accessories (if applicable)
Once your claim has been reviewed and the manufacturing defect has been verified, we will arrange an appropriate resolution, which may include:
- ✅ Replacement of defective bow
- ✅ Replacement of defective suction-tip arrows
- ✅ Replacement of defective target board or quiver
- ✅ Replacement of missing components
- ✅ Replacement of the complete Archery Set (if necessary)
ℹ️ Important Note
This 7-Day Limited Warranty applies only to verified manufacturing defects under normal household use. It does not cover accidental damage, improper handling, misuse, rough play, unauthorized modifications, normal cosmetic wear, loss of accessories after delivery, or damage caused by improper storage or use.
For safe play, the Archery Set should always be used under responsible adult supervision. Children should only aim at the included target board and never at people, animals, or fragile objects.
All warranty claims must be submitted within 7 days from the delivery date, and valid proof of purchase is required.