At STOGGL STORE, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 7 days of receiving your order if:
- The product arrives damaged or defective.
- You receive the wrong item.
- The product has a manufacturing defect.
- The item is unused and in its original packaging.
Non-Returnable Items
Returns will not be accepted if:
- The product has been used, damaged, or altered by the customer.
- The return request is made after 7 days of delivery.
- The product is returned without original packaging and accessories.
Refund Process
Once we receive and inspect the returned item:
- Approved refunds will be processed within 5–7 business days.
- Refunds will be issued to the original payment method.
- For Cash on Delivery (COD) orders, refunds will be transferred via bank account or UPI.
Replacement Policy
If the product is damaged, defective, or not functioning properly upon arrival, we will provide:
✅ A free replacement
OR
✅ A full refund (if replacement stock is unavailable)
Return Shipping
- If the return is due to our error (wrong item, damaged product, manufacturing defect), return shipping costs will be covered by us.
- For all other approved returns, shipping charges may be deducted from the refund amount.
How to Request a Return
Please contact our support team with:
- Order Number
- Name
- Contact Number
- Photos or videos showing the issue
Our team will review your request and assist you with the next steps.
🛡️ 1-Month Limited Warranty
Your Mini Sensor Car is covered by a 30-Day Limited Warranty from the date of delivery, ensuring peace of mind with every purchase.
Warranty Coverage
This warranty covers manufacturing defects under normal usage, including:
✅ Manufacturing defects
✅ Motor malfunction
✅ Charging issues
✅ Power switch or button defects
✅ Sensor malfunction under normal operating conditions
Warranty Exclusions
This warranty does not cover:
❌ Physical damage caused by drops, collisions, water exposure, or misuse
❌ Damage caused by improper handling or unauthorized modifications
❌ Lost accessories, charging cable, or packaging
❌ Damage resulting from unauthorized repairs or alterations
Warranty Claim Process
To submit a warranty claim, please contact our customer support team with:
- Order Number
- Description of the issue
- Clear photos or videos showing the defect
Once your claim has been verified, we will provide a replacement unit or an appropriate solution in accordance with our warranty policy.
Note: This warranty applies only to manufacturing defects under normal household use and does not cover accidental or customer-caused damage.